Cancellation & Refund Policy

At Epicrown, a brand of Illuminator Global, we are committed to providing exceptional digital solutions and maintaining transparent, fair business practices. We understand that circumstances can change, and we've developed this comprehensive policy to address cancellations and refunds with clarity and fairness.

Cancellation Policy

Early Cancellation Window

Clients may request full project cancellation within 3 business days of order confirmation, provided that no development work has commenced and no resources have been allocated to the project.

This cooling-off period ensures you have adequate time to review project specifications and terms before work begins.

Cancellation Process

1

Submit Request

Email your cancellation request to office@illuminatorglobal.com with your project details and reason for cancellation.

2

Review & Assessment

Our team will review your request and assess any work completed or resources allocated within 24 hours.

3

Confirmation

You'll receive written confirmation of cancellation status and any applicable charges or refunds.

Post-Commencement Cancellations

Once development work has begun or resources have been allocated, cancellation requests may be subject to charges for:

  • • Work completed and delivered
  • • Resources allocated and time invested
  • • Third-party costs incurred (licenses, tools, etc.)
  • • Administrative processing fees

Refund Policy

Eligible for Refund

  • • Cancellations within 3-day window
  • • Service not delivered as specified
  • • Significant delays beyond agreed timelines (60+ days)
  • • Technical impossibility determined during discovery

Not Eligible for Refund

  • • Completed and delivered projects
  • • Change of mind after work commencement
  • • Client-caused project delays
  • • Services rendered in full according to agreement

Refund Processing

Timeline

Approved refunds will be processed within 10 business days to the original payment method. Bank processing times may add 3-5 additional business days.

Request Submission

All refund requests must be submitted in writing to support@illuminatorglobal.com with detailed justification and supporting documentation.

Partial Refunds

In cases where work has partially commenced, refunds will be calculated based on work not yet completed, minus any applicable processing fees.

Contact & Dispute Resolution

Primary Contact

For any questions, concerns, or requests regarding cancellations or refunds, please contact our dedicated support team:

Email: support@illuminatorglobal.com

Response Time: Within 24 hours during business days

Resolution Target: 3-5 business days for most requests

Escalation Process

If you're not satisfied with the initial resolution, you may escalate your concern to our management team at office@illuminatorglobal.com.

We are committed to resolving all disputes fairly and promptly through direct communication and good-faith negotiation.

Legal Jurisdiction

In the event that a dispute cannot be resolved through our internal processes, the courts of Hyderabad, India shall have exclusive jurisdiction over any legal proceedings related to cancellations, refunds, or disputes arising from our services.

Policy Updates

This Cancellation & Refund Policy is subject to periodic updates to reflect changes in our business practices, legal requirements, or service offerings. We will notify existing clients of significant policy changes via email.

We recommend reviewing this policy regularly to stay informed of any updates. The most current version will always be available on our website with the last updated date clearly indicated.